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The following are the most frequently asked questions by
our customers |
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Artists |
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DeJa View is the world's
first and premier company for handmade oil reproductions of fine art. Each painting is
painted with the utmost accuracy using the original medium of the masterpiece. Our artists
are a team of international talented artists, who have studied each masterpiece to precise
detail in order to guarantee authenticity. |
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Painting Quality |
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Each painting is an oil on
canvas original handmade reproduction and comes complete with a certificate of
authenticity. |
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Frames |
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Each painting is first
stretched onto canvas and then framed. Our frames perfectly compliment each painting. The
exquisite ranges of frames are made in Italian Plastic. They are elegant, durable and also
eco-friendly. |
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How Long Does It Take To Deliver A DeJa View Painting? |
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Our artists are always
trying to create paintings to keep in stock. Paintings still in stock take a maximum of
10-14 business days by FedEx and paintings out of stock typically will take a maximum of
21-30 business days for completion. |
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Is It Safe To Use My Credit Card? |
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Using your credit card is completely
safe, as we have taken every precaution to make your transactions secure |
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Do I Have To Pay Sales Tax, VAT, Or Any Other Similar Tax? |
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No, you don't. In fact most
countries (USA, Canada, Europe, Australia) have no (Zero%) customs duty on handmade
paintings. Some restrictions may apply on bulk orders. |
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How Can I Pay For My Charge? |
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We accept Visa and American
Express as well as wire transfers. |
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Can I Request A Reproduction Of A Painting Not Catalogued? |
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Yes, you can commission your
very own painting; all we need is a picture or even photograph. You can email the subject
in jpeg.file to info@djvart.com or or mail your picture to 29 Gervais Dr. Suite 200,
North York, ON M3L 1Y9.Toronto, Canada. (All received photos/references will be returned
upon completion of work). |
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What Feedback Will I Receive As My Painting Is Prepared? |
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We will send you a personal
report of the status of your painting, midway in production and upon completion. |
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Shipping and Handling |
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All paintings are carefully
packed in foam and bubble wrap and shipped to you in a DJV specially made container. We
have a low cost and efficient shipping rate with FedEx, for our customers that sign up as
a member on our website http://www.djvart.com these are waived "absolutely free
shipping!" Once you have placed your order you can track the status of your painting
with your FedEx Tracker number. |
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What If I Return My Order? |
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You may return an item in
its original condition for a refund or credit within 30 days of receiving. Shipping
charges can only be refunded if the return is to our error. All returns must be
accompanied by the packing slip. After a return has been received, it will take 1-2 weeks
to process. Refunds will be credited to your account. We suggest using FedEx worldwide
service. |
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Have any questions we didn't answer? If you have additional questions, please
E-mail us at info@djvart.comor call
our Customer Service Department at +1 416 645 3015. |
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